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Google’s smart speakers are recording users when they least expect it, according to temp worker language experts hired by the company to listen to the snippets – which include some of users’ most private moments.
Google is able to claim it does not listen to the recordings Google Home devices are constantly generating only because it contracts the job out to temp workers. These “language experts,” as they are called, use a collaborative system built by the company to share and analyze sound snippets, assisting Google’s AI assistant in deciphering the nuances of human speech.
While Google emphasizes that it anonymizes the snippets, replacing the user’s name with a serial number, Belgian broadcaster VRT found that matching a voice snippet with its owner was not very difficult, given the ample supply of addresses and sensitive information found on the recordings they were given. They listened to over 1,000 excerpts supplied by a Dutch contractor and discovered that more than 15 percent of them - 153 recordings in all - were recorded without the user’s knowledge.
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Aliyev Hasanov
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